(800) 255-0088
Keep ’em On The Road®
Please Select Your Vehicle

Victoria British LTD - Policy Page

Do You Sell parts for My Car?

Victoria British has detailed fully illustrated catalogs for your model.

Austin Healey MG Sunbeam Triumph

Victoria British does not sell used parts. All of our parts are new or rebuilt. Remanufactured parts are notated by a -R or a -Z at the end of the part number. -R denotes the part is remanufactured but there is no core charge. -Z denotes the part is remanufactured and a core charge will be applied then refunded after receipt of a rebuildable approved core.

What You Need to Know Before Ordering

We are excited that you've decided to make us a part of your journey! Whether you are rebuilding from the ground up or just adding some distinctive touches to your vehicle, we are proud to give you a hand.

In addition, we'd love to see what you've been up to with your projects, so please log on to www.britishsportscarlife.com and share your stories and pictures.

Understand that we are not trained automotive technicians. We want you to consult with mechanics regarding technical advice. Technical information is also included in the workshop manuals shown in this catalog. Please take the time to consult these resources if you feel you need to.

On those occasions that we've run out of a part on your order, chances are that it's already on its way to us. These items are listed as backordered on your invoice and will be sent your way as soon as possible. If you're not interested in waiting for your backordered product, just call our customer service line at (800) 255-0088, and we will cancel it and refund any money that has been paid.

You can also write "No Backorders" on your order form before you send it to us, and we'll make sure only to ship the products we currently have in stock.

Some parts have extra charges. Please consult Abbreviations & Codes below to make sure you understand these charges and so you aren't surprised later.

And one more thing, the part our lawyers make us say: We reserve the right to refuse service or shipment to anyone. We reserve the right to collect a service charge of $20 for a returned check and to hold any shipments until the fee is collected.

Thank you for your support. Best of luck with all your projects!

What You Need to Know Before Returning

If only we lived in a perfect world! Unfortunately, we don't, and things can go wrong. When that happens, we do our best to try to make things right again. But we need your help as well.

All returns must be in like new condition and in the original packaging. Please include a copy of your invoice, as that will make the process quick and easy.

We refund your payment the same way you paid. Refunds of less than $1 will not be made except by customer request.

We can't be responsible for damages, so please package your returned items carefully.

If you can ship the item back to us within the 48 contiguous states, you don't need to call for authorization. Just send it to us at:
17301 W. 113th St, Lenexa, KS 66219

If we shipped you the wrong item, send it back, and we'll send the right item and reimburse you the ground rate for your return.

We can't accept anything that has been installed (unsuccessful attempts do count), disassembled, drilled, welded, cut, painted, or modified in any way, so please make sure to check and doublecheck the fit before starting any work.

If you are returning a kit, it needs to contain all the parts you received. No partial kits may be returned.

Electronic media (CDs, DVDs) cannot be refunded once they are opened. However, if it is not working properly, it can be exchanged for the same part number.

Please call our customer service line for a return authorization if your part was delivered outside of the 48 contiguous United States.

If you want to return something you bought over a year ago, please call our customer service line for return authorization.

You must call Customer Service when returning a Truck Freight item.
Customer Service Line: (800) 255-0088
¿Habla Español? (855) 456-2288

A 20% non-refundable restocking fee will be added to anything that's over a year old (unless the extended manufacturer warranty is still in effect, of course) as well as to any unauthorized Truck Freight returns.

And the legal part again: We have the right to refuse any return we deem unfit for resale. We also have the right to refuse any shipments where the shipping charges, duties, customs, etc., are not prepaid.

Taxes on United States Orders

Items sold and shipped to locations in the United States, including territories, may be subject to taxes.

The tax rate applied to your order will be the combined state and local rates of the address where your order is shipped to.

NOTE: No tax is charged when purchasing gift cards; however, purchases paid for with gift cards may be subject to tax.

Items shipped to destinations in the following states and US Territories may be subject to tax:

What You Need to Know About Shipping Within the 48 Contiguous United States

We do our best to keep our shipping charges as low as we can. However, some items we carry need some extra space or special handling, so these may require extra charges to ensure they get to you in the most reliable, safest way. Please check your shipment as soon as you can to make certain that everything is accounted for and nothing is damaged. We do everything in our power to ensure your product arrives undamaged.

Shipping charges are based on the "Parts Total" on your order. This chart shows the basic charges for Ground, 2nd Day Air (for delivery the second business day after the order is placed), and Next Day Air (for delivery the next business day) for shipments to the contiguous 48 states. Exceptions are listed below. Limitations may apply.

Order Parts Total Ground Delivery 2nd Day Air Next Day Air
Up to $20.00 $7.25 $26.75 $45.75
$20.01 to $50.00 $9.25 $30.75 $52.75
$50.01 to $75.00 $12.25 $36.75 $60.75
$75.01 to $100.00 $17.25 $45.75 $70.75
$100.01 to $150.00 $22.25 $58.75 $83.75
$150.01 to $250.00 $26.25 $65.75 $91.75
$250.01 to $350.00 $30.25 $72.75 $105.75
$350.01 to $500.00 $33.25 $78.75 $118.75
$500.01 to $1000.00 $36.25 Quote Quote
$1000.01 and Up Free Ground * Quote Quote
$1000.01 and Up Free Truck Freight *

* Limitations may apply.

If you are ordering Oversized Parts (indicated with a * throughout our catalogs), or if you are placing an extra large order, please allow for extra packing and delivery time.

In order to qualify for the free Ground shipping or free Truck Freight, your entire $1000+ order must be placed at one time. We may have to split your shipment, but we will pick up the shipping charges.

If you want delivery by 2nd Day or Next Day Air, your order must be in by 3 p.m. Central Time, Monday through Friday. This service is available only within the 48 contiguous states and not allowed to P.O. boxes or APO/FPO addresses. There are some limitations on what we can ship by air, based either on size of the products or the items themselves (ORM, Other Regulated Material, such as adhesives are not allowed on air shipments, for example). Oversize Parts (*) are not available for air delivery. Delivery can't be guaranteed on holidays. Backorders will be shipped ground when those products arrive at our warehouse unless other arrangements are made.

If you'd like Saturday delivery and are within the contiguous 48 states, we must receive your order by 3 p.m. Central time on Friday. A $15 charge will be added to your Next Day Air charge. Unfortunately, this service is not available in all areas or with all addresses. Please call our customer service line for assistance with Saturday delivery. Truck Freight and Oversized Parts are not available for Saturday delivery.
Customer Service Line: (800) 255-0088
¿Habla Español? (855) 456-2288

What You Need to Know About Shipping to APO & FPO Addresses

We are thrilled to be able to ship to those who are serving our country; however, there are some limitations on these shipments. We are unable to ship Truck Freight items to you at this time. All orders will be shipped complete, via Insured Priority Mail through the USPS. Size limitations will apply. Please make sure before you place your order that what you are ordering will be accepted and is deliverable to you in your location.

What You Need to Know About Shipping USPS Priority Mail to Alaska, Hawaii, and the U.S. Territories

Order Parts Total USPS Priority Mail Alaska, Hawaii & U.S. Territories
Up to $20.00 $19.95
$20.01 to $50.00 $25.95
$50.01 to $75.00 $36.95
$75.01 to $100.00 $41.95
$100.01 to $150.00 $45.95
$150.01 to $250.00 $54.95
$250.01 to $350.00 $65.95
$350.01 to $500.00 $71.95
$500.01 and Up Quote *

* You will be contacted with charges.

This chart shows shipping charges on orders up to $500 that qualify to ship USPS Priority Mail. Parts must be 108 inches or less and weigh 70 pounds or less to qualify for USPS Priority Mail. If any part does not meet these qualifications, your order will be delivered by ground for additional charges.

All orders will ship complete. Any additional delivery charges will be added to your total as needed, including Oversize Part charges or overweight charges.

We will need a daytime phone number with your order. If there is a problem with your order, we will attempt to contact you three times. If we are unsuccessful, your order will be cancelled 5 days after that third failed attempt.

Alabama Simplified Sellers Use Tax

Victoria British Ltd will collect simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue.

Victoria British Ltd's program account number is SSU-R009910947.

State of California Prop 65

California Prop 65

What You Need to Know About Shipping to Canada

Your orders will be shipped "Door to Door", which includes brokerage, duty and tax. Charges will be based on the value of your shipment. Document and preparation fees are included. Please call our customer service line for assistance.

What You Need to Know About Shipping Internationally

All international orders ship complete. Shipping charges must be prepaid in U.S. funds. Brokerage, duties, taxes, and fees associated with the order are paid by the customer. We do not accept personal checks on international orders.

What You Need to Know If Shipping Problems Occur

Please open your package(s) as soon as possible and make certain that everything is accounted for and nothing was damaged in shipment. Damaged shipments are the responsibility of the carrier and must be reported to the carrier within 15 days of receipt.

If the package looks damaged when it arrives, open it with the delivery person present, so that they can make an immediate report of damages and discrepancies. If the damage is not obvious at the time of delivery, or if the package was left for you by the shipping company, contact their customer service as soon as possible to make your claim.

On Truck Freight shipments, it is your responsibility to check your order and have the driver note any damage on the freight bill before you sign for your item(s).

Please keep all packing, packaging and contents until your claim has been settled with the shipping company.

What You Need to Know About Shipping a Rebuildable Core Part

Without the constant inflow of rebuildable cores, items can become discontinued and unavailable.

Some items carry a Core Charge which can be reimbursed by your sending in a core that can be rebuilt into a usable part for someone else. These items are marked throughout our catalogs with a –Z in the part number. In order to get your Core Charge refund, the part you send in must be clean, complete and rebuildable according to the standards set on that item's catalog page.

Please send us the core part back with a copy of your invoice. If your core is acceptable, we will refund your money in the same way that you paid the Core Charge plus any shipping charges. To be reimbursed for your core return shipping charges, please include a copy of your shipping receipt.

17301 W. 113th St, Lenexa, KS 66219

Abbreviations and Codes


The following may appear on your packing list:

Part Number Definitions

Contacting Victoria British LTD

Please visit the Contact Us page for complete contact options.

Feature My Vehicle

Can my vehicle be featured on the cover or in a future catalog?

It is difficult to use 35mm photography on the cover; however, we enjoy receiving glossy photos of your vehicles to be featured inside the catalog and on the Web site. Please send your photograph by mail. On a separate piece of paper provide your name, address, phone number and any interesting notes about what you've done to your car and we may feature it in our "Another Proud Owner" section. Enclose a self-addressed stamped envelope if you wish to have your photo returned. All others will not be returned.

You can also upload and share your photos and story digitally at www.britishsportscarlife.com/shareyourstory